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After confirming your order, you will be taken to a page called the Secure Payment Form (as the one Below). you will of course need to fill in the blanks. This is a different server from the one used when you browse our products. |
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Information passing between your browser and the secure server is 128 bit SSL encrypted. Once the form is submitted, your details are PGP encrypted. Your details are NOT transferred across the Internet in readable "plain text" at any time, nor are they stored in a database on the Internet |
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For Internet Explorer 6 or below users: |
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Before filling in the form, check the top of your browser and make sure the web address starts with https: (this means you are connected to a secure site) |
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and there is a padlock symbol at the bottom right hand corner. This ensures you have a direct connection with our payment server.
Never trust giving your card details to any web site that doesn´t display this information. |
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For the new Internet Explorer 7 user: |
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As before, check the top of your browser and make sure the web address starts with https: (this means you are connected to a secure site) |
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and there is a padlock symbol at the end of the address bar:. |
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It has been noted that if you have this or shops like ours in your favorites folder from the previous version of Internet Explorer then the padlock symbol may not be visible. If this is the case, below is a remedy for the fault:
- Open your Internet Explorer Properties Dialog window. (XP Users - hover your mouse curser over the Internet Explorer icon on the menu list and right click - select Internet Properties)
- Click on the security tab.
- Click on the button at the bottom showing ´Reset all zones to default level´
- Close window
Please note: The above instructions were sourced from a microsoft forum and has worked for us. If you follow these instructions, you do so at your own risk. M W Partridges & Co Ltd will not be liable if you cause problems with your computer. We strongly advise, if you are not computer literate, please ask professional advice. Remember - Even if you cant see a padlock, while there is an ´S´ after the HTTP you are connected to a secure page. |
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when you have pressed the ´Submit Payment Information´ button, the goods you have ordered will be placed in your account folder on our shop server. while your card details are encrypted using PGP encryption and sent to us via an e-mail direct from our payment server. |
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How the encryption works:
There are two files called keys, one called a public key (installed on the server) and one a private key (installed on our computer) these are password protected and both keys need to match for the system to work. Once the email has arrived, we use our password and private key to decrypt the message back to displaying your card details.
We match this with the goods listed in your account, then process the order ready for shipment. |
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Problems That May Arise:
On rare occasions we may find your order has successfully arrived and listed on your account but we haven´t received the encrypted e-mail containing your card details. Although still unproven, this is usually caused by one of the following reasons:
Your firewall or other security settings are set so high that your computer will not let the information out. You may want to check your settings and re-order.
A problem occurred on submitting. This is usually caused by a corrupt web browser or bad internet connection.
Our secure server sent the encrypted e-mail to us but it failed to reach us.
If this should happen you will of cause be notified to re-place your order or phone us with your card details. |
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